At Mandy’s Accessories, we stand by the quality of our products and your satisfaction is important to us.
If any goods are faulty we will meet our statutory obligations to provide a remedy, however, Mandy’s Accessories is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.
If you've made a purchase from our website and need to return the product, we will exchange the item for a Mandy’s Accessories store credit or an item of equal value if returned within 14 days of purchase. The goods must be in an unworn and new condition.
Please use follow the below instructions:
Return the product(s) to Mandy’s Accessories:
- Ensure the product is in original condition and original packaging.
- Return the product within 21 days from the date of dispatch.
- Please provide your order number, contact details and an explanation for the reason you are returning the product.
- All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries.
- Return the product(s) to the following address:
PO BOX 14
Gordon NSW 2072
Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way. All returns are subject to inspection by our Quality Assurance team before a refund is processed.
Mandy’s Accessories will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
Please also note:
- Mandy’s Accessories will not refund the original delivery costs relating to the return of non-faulty product(s).
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- By using this web site you are agreeing to the terms of this returns policy.
- We reserve the right to modify our returns policy as our business needs require.
- We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.